Crisis leadership now : a real-world guide to preparing for threats, disaster, sabotage, and scandal
- نوع فایل : کتاب
- زبان : انگلیسی
- مؤلف : Laurence Barton
- ناشر : New York : McGraw-Hill
- چاپ و سال / کشور: 2008
- شابک / ISBN : 9780071498821
Description
Secure thy workplace! -- Managing threats and workplace violence -- Threat and violence response model -- Negligent hiring and the role of human resources -- Crisis prevention objectives diagram -- Managing health crises : pandemics and viruses-- Stormy weather : Katrina, earthquakes, floods, and tsunamis -- Industrial and environmental disasters -- Terrorism : when "their" problem becomes your nightmare -- Sabotage : the undisclosed crime -- Communicating when it's code red -- Crisis prevention and response : picking an consultant -- They did it right : the crisis-ready company -- Lessons from history -- Assessing your crisis risk : overview -- The two-phase crisis coach -- Crisis response and recovery : the 40-page plan -- Ten pillars of business continuity -- Closing thoughts.
A guide for senior and mid-level managers. It explores crises from the death of 3,000 people at the Union Carbide plant in Bhopal, India, to storm conditions that almost destroyed jetBlue. It shares lessons in communicating with employees, shareholders, the media, and regulators. It details how successful companies embed crisis management.
