Pharmacy management : essentials for all practice settings

Part I. Why Study Management in Pharmacy School? -- 1. Pharmaceutical Care as a Management Movement / Shane P. Desselle -- 2. Management Functions / David P. Zgarrick -- Part II. Managing Operations -- 3. Strategic Planning in Pharmacy Operations / Glen T. Schumock and Godwin Wong -- 4. Business Planning for Pharmacy Programs / Glen T. Schumock and Godwin Wong -- 5. General Operations Management / Noel E. Wilkin -- 6. Managing Technology and Pharmacy Information Systems / Margaret R. Thrower and Bill G. Felkey -- 7. Ensuring Quality in Pharmacy Operations / Terri L. Warholak -- Part III. Managing People -- 8. Organizational Structure and Behavior / Caroline A. Gaither -- 9. Human Resources Management Functions / David A. Holdford -- 10. Performance Appraisal Systems / Shane P. Desselle -- 11. Customer Service / David J. Tipton -- 12. Contemporary Workplace Issues / Vincent J. Giannetti -- 13. Time Management/ Organizational Skills / Dana P. Hammer -- 14. Leadership in Pharmacy / Virginia (Ginger) G. Scott -- Part IV. Managing Money -- 15. Financial Reports / Rashid Mosavin -- 16. Third-Party Payer Considerations / Julie M. Urmie -- 17. Medicare Part D / Karen B. Farris -- 18. Budgeting / David A. Gettman -- 19. Personal Finance / David A. Latif -- Part V. Managing Traditional Goods and Services -- 20. Marketing Theory / John Bentley -- 21. Marketing Applications / William Doucette -- 22. Purchasing and Inventory Management / Donna West -- 23. Merchandising / Edward Cohen -- Part VI. Managing Value-Added Services -- 24. Appraising the Need for Value-Added Services / David P. Zgarrick -- 25. Implementing Value-Added Pharmacy Services / Randal McDonough -- 26. Compensation for Value-Added Pharmacy Services / Kathleen Snella -- 27. Evaluating the Outcomes of Value-Added Pharmacy Services / Michelle A. Chui -- Part VII. Managing Risks in Pharmacy Practice -- 28. Risk Management in Contemporary Pharmacy Practice / Kevin Farmer and Donald Harrison -- 29. Compliance with Regulations and Regulatory Bodies / Bartholomew E. Clark -- 30. Preventing and Managing Medication Errors : The Pharmacist's Role / Matthew Grissinger and Michael R. Cohen -- 31. Entrepreneurship / Bradley Tice -- 32. Applications in Independent Community Pharmacy / Joseph Bonnarens -- 33. Applications in Chain Community Pharmacy / Michele Belsey -- 34. Applications in Hospital Pharmacy Practice / Frank Massaro and William A. Gouveia.