Crisis management planning and execution

THE CRISIS MANAGEMENT PLAN -- WHAT IS IT? Introduction What is a "Crisis?" Types of Crises. How Do You Determine which Crises Could Strike Your Company? Why do Companies Need a Crisis Management Plan? Preventing a Crisis from Occurring Summary THE BUSINESS CONTINUITY PLAN -- WHAT IS IT? Introduction The Prevention Element -- Introduction The Emergency Response Plans in the BCP The Business Resumption Plans in the BCP History & Evolution of the BCP Summary STAGES OF A CRISIS Outline Overview -- Introduction The Pre-Crisis Stage The Acute-Crisis Stage The Post-Crisis Stage Summary STEPS IN MANAGING A CRISIS Overview Take Charge Quickly Establish the Facts Tell Your Story Fix the Problem Summary THE EXECUTIVE MANAGEMENT TEAM Introduction Role - During the Pre-Crisis Role - During the Acute Crisis Role - During the Post-Crisis Summary Appendices THE CRISIS MANAGEMENT TEAM Overview Who are the Members of the CMT? Situation -- New Crisis -- New Circumstances How will the Members of the CMT Perform their Crisis Management Activities Identified in the Service Level Agreement - If Their Offices are Affected? Value of Exercising -- the Crisis Management Team Role in Documenting the CMT Service Level Agreement Summary THE CRISIS COMMUNICATIONS TEAM Overview What is a Crisis Communications Plan? Why does an Organization Need a Crisis Communications Plan? Establish a Clearly Defined "Crisis Communications" Policy. Who are the Members of the Crisis Communications Team? Preparing the Spokesperson Work with the News Media? Summary DEVELOPING THE CRISIS MANAGEMENT PLAN Outline Role of the BCP Professional Methodology to Assist the CMT Members to Develop & Document the CMP Does Having a Documented Plan Guarantee Success? Summary CRISIS MANAGEMENT TEAM -- COMMAND CENTER What is the Command Center Key Functions C.M.T. Command Center -- Considerations Locations Justifying a Dedicated Command Center is a "Sore Thumb" Resources Needed The Y2K Crisis Management Command Center Planning Extension Summary EXERCISING THE CRISIS MANAGEMENT PLAN Overview Clarification of Terms Exercise Responsibilities of the Crisis Management Administrator Planning the Exercise Performing the Exercise Value of Exercise Lessons from Other Organizations Experiences Summary