Organizational crisis management : the human factor

Understanding the Work Organization as a Social Milieu Technology: Our Love/Hate Relationship From Worker to Employee The History of Management Organizational Culture Lord of the Flies: A Case Example of a Traumatized Culture Motivation and Morale Maslow at Work Passive and Active Trauma Workplace Toxicity Premorbid Conditions References The Relationship between Organizational Culture and Organizational Crisis Management (OCM) Definitions of Business Disruption Incidents References Incident Assessment: Proactive versus Reactive Measures Man-Made I (Single Perpetrator) Man-Made II (Organized Group) Organizational Transition Factor 1: Locus of Impact Factor 2: Timing Factor 3: Duration Factor 4: Impact on Operations Factors 5 through 9: Damage and Injury Factor 10: Concurrent Stressors The Human Impact Assessment Tool (HIAT) Shooting Incident with Three Dead and Four Wounded Power Outage Major Hurricane References Reactions to Crises, Traumas, Disasters, Catastrophes Stress Beyond Stress Depression Anxiety and Panic Disorders Post-Traumatic Stress Disorder (PTSD) "PTSD for Dummies" Substance Abuse Family Reactions Critical Incident Stress References The Lifespan of a Crisis, Trauma, Disaster, Catastrophe Survival Phase (0 to 72 hours) Support Adjustment Resolution Re(dis)covery Groups of People Can Go through Stages and Phases References The Five "Rs" Contingency 1: Short-Term Release and Return Contingency 2: Release and Short-Term Relocation (e.g., power outage, weather, etc.) The Need for Instant Communication Contingency 3: Short-Term Relocation or Reassignment to Alternative Work Site (e.g., fire, flood, etc.) Contingency 4: Long-Term Reassignment or Non-Return (e.g., major incident, facility closing, etc.) Contingency 5: Retaining at Work Real-Life Learning Legal and Litigation Aspects of Crises, Traumas, and Workplace Disruptions Overview of Violence and Hostility in the Workplace The Cost of Workplace Violence "Preventing?" Workplace Violence Displaced Domestic Violence A Comprehensive Job Description References Key Roles Within and Outside the Organization The SAFE-T Team Management and Leadership Key Points References Employee Services and Programs Pre-incident Planning Family Crisis Plans (FCPs) Supervisory Training and Employee Education Evacuation Drills Employee Services and Interventions Be Sure That Your EAP Is a Right Fit for Your Company Information Is the Lifeblood during a Crisis Media Management Crisis Intervention Group Psychological Debriefings Employee Feedback Administrative Visibility Keep Your Head above Water (I Mean "de Nile") Take the Time The Utilization of Consultants References Appendices A Workbook Organizational Culture Assessment Human Factor Impact Brief Business Impact Analysis B Assessment of Organization and Organizational Continuity Plan Assess Your Organization's Continuity Planning Committee Assess Your Workplace Culture Assessment of Pre-impact Preparedness Brief Business Impact Analysis Human Factor Assessment