Handbook of human factors in Web design

CONTENTS Series Foreword xi Foreword xiii Preface xv List of Contributors xix Part I BACKGROUND AND OVERVIEW 1 1 Historical Overview of Human Factors 3 Human-Computer Interaction and and Ergonomics 3 Web Design 28 Stanley N. Roscoe Alan Dix 2 A Brief History of Computers and the Internet 13 Ira H. Bernstein Part II HUMAN FACTORS AND ERGONOMICS 49 4 Physical Ergonomics and the Web 51 O Human Factors Aspects of Team Michael J. Smith and Alvaro Taveira Cognition 90 Preston A. Kiekel and Nancy J. Cooke 5 Cognitive Ergonomics 70 Craig M. Harvey, Richard J. Koubek, Ling Rothrock, Ashok Darisipudi, Jong W. Kim and Jessica Munch V Part III CONTENT PREPARATION FOR THE WEB 105 Part IV SEARCH ENGINES AND INTERFACE AGENTS 191 1 1 User Search Strategies and Search Engine Interface Design Xiaowen Fang, Pei Chen and Bo Chen 1 2 Interactive Information Agents and 193 Interfaces Matthias Klusch, Elisabeth Andre, Thomas Rist, Toru Ishida and Hideyuki Nakanishi 211 Part V UNIVERSAL ACCESS 237 7 Presentation of Information 107 9 Applications of Concept Maps to Web Thomas S. Tullis, Michael Catani, Ann Design and Web Work 156 Chadwick-EHas and Carrie Cianchette Robert R. Hoffman, John W. Coffey, Joseph D. Novak and Alberto J. Canas 8 Multimodal User Interfaces: Designing Media for the Auditory and the Tactile 1 0 Organization and Structure of Channel 134 Information Using Semantic Web Thomas Hempel and Ercan Altinsoy Technologies 176 Jennifer Golbeck, Amy Alford, Ron Alford and James Hendler 13 A Design Code of Practice for Universal 1 5 Access to Web Content by Those Access: Methods and Techniques 239 Operating Under Constrained Constantine Stephanidis and Demosthenes Conditions 267 Akoumianakis Gregg c. Vanderheiden 14 Developing Adaptive Interfaces for 16 Cross-Cultural Web Design 284 the Web 251 Yee-Yin Choong, Tom Plocher and Constantine Stephanidis, Alexandros Pei-Luen Patrick Rau Paramythis and Anthony Savidis vi , CONTENTS CONTENTS vii Part VI WEB USABILITY ENGINEERING 301 1 7 Understanding Users: Some Qualitative 18 and Quantitative Methods Fred Volk and Huifang Wang 303 Evaluating Web Usability 321 Wenli Zhu, Kim-Phuong L. Vu and Robert W. Proctor 19 A Design Process for Web Usability 338 Deborah J. Mayhew 20 JIET Design Process Framework: Usable Design Processes for Web-Based E-Business Applications 357 Helmut Degen, Sonja Pedell and Stefan Schoen 2 1 Task Analysis for the Design of Web Applications 385 Thomas Z. Strybel 22 Searching for Meaning in Complex Databases: An Ecological Perspective 408 John M. Flach, Kevin B. Bennett, Pieter Jan Stappers and Daniel P. Saakes 23 User Modeling Addie Johnson and Niels Taatgen 424 Part VIII SPECIFIC WEB APPLICATIONS IN ACADEMIC SETTINGS 439 24 Educational Uses of the Internet and the Web 441 Jessica A. Somers 25 Distance Education 454 Lisa Neal and Diane Miller 26 Behavioral Research and Data Collection via the Internet Michael H. Birnbaum and Ulf-Dietrich Reips 471 Part VII TASK ANALYSIS, ECOLOGICAL INTERFACE DESIGN, AND PERFORMANCE MODELING 383 viii , CONTENTS Part IX SPECIFIC WEB APPLICATIONS IN INDUSTRIAL SETTINGS 493 2 7 Web-Based Programs and Applications for Business 495 Misha W. Vaughan and Joseph S. Dumas 28 Designing E-Commerce User Interfaces Lawrence J. Najjar 514 29 Intranets and Intraorganizational Communication 528 V Kathlene Emery, Julie A. Jacko, Francois Sainfort and Kevin P. Moloney 30 Web-Based Collaboration 551 Martijn van Tilburg and Timothy Briggs Part X WEB PSYCHOLOGY AND INFORMATION SECURITY 571 31 32 Key Psychological Factors that Affect Uptake and Use of Web-Based Services 573 Ron Henderson, Desley Hennessy and Megan Divett Consumers: The Theoretical Foundations of Online Behavior Fred Volk and Frederic B. Kraft 595 3 3 Web Security and Privacy E. Eugene Schultz 613 Part XI EMERGING TECHNOLOGIES AND APPLICATIONS 627 34 Wireless Communication Mark Pearrow 3 5 Augmented Reality in Internet Applications Kay M. Stanney and Roy C. Davies 629 36 The Emergence of e-Health in Health Care 658 Kevin P. Moloney, Francois Sainfort, Julie A. Jacko and V Kathlene Emery 647 CONTENTS , ix Part XII RETURN ON INVESTMENT AND STATE OF THE ART USABILITY GUIDELINES FOR THE WEB 677 3 7 Determining the Value of Human Factors in Web Design 679 Eugenie Bertus and Mark Bertus Indexes Author Index 701 Subject Index 719 38 State of the Art of Web Usability Guidelines Celine Manage, Jean Vanderdonckt and Costin Pribeanu 688