Lean six sigma for the office

I. Step 1: Align Improvement Opportunities Strategy Alignment What Is Kaizen? Strategic Alignment General Deployment Strategies Reducing System Complexity Outsourcing Processes How to Deploy Lean in Three Steps Important Elements of a Lean System Project Identification Lean Supply Chain Conducting a Lean Assessment Breaking Down High-Level Goals and Objectives Project Identification--Process Analysis Typical Project Examples Key Metric Definitions Project Charter Example Prioritizing Projects Lean Six Sigma Basics Understand the Voice of the Customer (VOC) Create Robust Product and Process Designs to Reduce Complexity Deploy Lean Six Sigma Teams Performance Measurements Create Value Stream Maps (VSMs) Eliminate Unnecessary Operations Implement Just-in-Time (JIT) Systems Supplier Networks and Support Implement Visual Control and Pull Systems--Kanban Continually Update Process Technologies II. Step 2: Plan and Conduct the Kaizen Event Kaizen Event Planning Prepare for the Kaizen Event Kaizen Event Communication Letter Kaizen Event Kickoff Agenda Conducting the Event Evaluate the Kaizen Event Data Collection and Analysis Value Stream Mapping Brown-Paper Exercise Process Characterization Simple Analysis of Process Data Process Mapping--SIPOC Cause-and-Effect (C&E) Diagrams Five-Why Analysis Histogram Pareto Chart Box Plot Scatter Plot Time Series Graph Control Charts Example: Analyzing Job Shadowing Data Example: Inventory Analysis and Reduction Process Improvement Common Process Changes Control Tool Effectiveness and Sustainability Root Cause Analysis and Improvement Strategies Examples Using Common Process Workflows Identifying and Prioritizing Improvement Opportunities III. Step 3: Implementing Solutions Building a Business Case for Change Change Readiness Project Transition Building a Business Case for Change Cost--Benefit Analysis Key Stakeholder Analysis Infrastructure Analysis Scheduling Process Change Activities Communication Implementing Solutions Key Questions Control Plan Requirements Important Control Tools Statistical Process Controls Measurement System Improvements Failure Mode and Effects Analysis (FMEA) Other Control Tools Quality Control Plan Communicating the Proposed Changes to Management Follow-Up Activities Creating Metric Dashboards Reinforcing New Behaviors and Organizational Change Process Change across Global Supply Chains Conclusion Appendix 1: Crystal Ball(R) Software Appendix 2: Minitab(R) Statistical Software and Quality Companion by Minitab Appendix 3: Figures and Tables Glossary Index