Microsoft Customer Care Framework 2009.SP1 x86
- نسخه :Version 2009.SP1
- نوع فایل : نرم افزار
- زبان : انگلیسی
- سیستم عامل : Windows 32Bit & 64Bit
- تولید کننده : Microsoft
- سال تولید : 2009
Description
A quality customer experience is a vital element in
building customer loyalty. CCF enables
organizations to improve the customer experience.
CCF is a software framework for customizing the
Customer Care needs of the client. CCF enables
organizations to create an aggregated custom UI for
customer care staff, by combining data elements
from disparate applications (mainframes, databases,
or web sites) and displaying data into a single UI.
Recognizing that todayÆs customer transactions
typically involve multiple support channels (web,
phone, kiosk, bank branch), starting in one and
ending in another, CCF enables support channels to
share common logic and data. CCF provides for a
consistent customer support experience, removing
the classic customer frustration of repeating or
re-entering information when they move to another
support channel. Additionally CCF offers many
backend system advantages, including data failover
and load balancing.
building customer loyalty. CCF enables
organizations to improve the customer experience.
CCF is a software framework for customizing the
Customer Care needs of the client. CCF enables
organizations to create an aggregated custom UI for
customer care staff, by combining data elements
from disparate applications (mainframes, databases,
or web sites) and displaying data into a single UI.
Recognizing that todayÆs customer transactions
typically involve multiple support channels (web,
phone, kiosk, bank branch), starting in one and
ending in another, CCF enables support channels to
share common logic and data. CCF provides for a
consistent customer support experience, removing
the classic customer frustration of repeating or
re-entering information when they move to another
support channel. Additionally CCF offers many
backend system advantages, including data failover
and load balancing.
