Human error : causes and control

Introduction Scenarios Caveats Data Collection Introduction Evidence-Based Data Sources of Data Clarification and Purification Cautions Caveats Risk Assessment Introduction Definitions Classification Models Worker (OHS) Risk Assessment Assessment of Control Measures Whistle-Blowing Managerial Actions Political Risk Assessment Postmarket Considerations Caveats Alternative Analytic Methods Introduction No Data Methods Systems Integration Analysis Successive Evaluations Targeted Errors Immediate Problem Resolution Uncertainty Analysis Exclusions Caveats Behavioral Vectors Introduction General Approach Basic Human Characteristics Illustrative Personality Traits Symptom Cross-Reference Normalcy and Impairment Neuropsychological Test Evaluation Caveats Countermeasures (Remedies) Introduction General Principles Specific Countermeasures Pragmatism Caveats Human Factors Design Guidelines Introduction Methodology Illustrative Guidelines Self-Governance Caveats Testing and Functional Validation Introduction General Principles Illustrative Tests Cautions Caveats Managerial Errors Introduction Error vector analysis Error-Prone Managers Analytic Techniques Psychological Risk Assessment Conduct Clusters Overlays Caveats Institutional and Organizational Errors Introduction Institutional Errors Common Viewpoints Mind-Set Perceptual Errors Reciprocity Open Loops Motivation Theoretical Risk Leadership Errors Organizational Culture Supplemental Error Principles ERP Teams Cautions Caveats Management Challenges Introduction Extended Error Traceability Depersonalization Incisive Restoration Outsourcing Intelligence Error R&D Contagion Cognivitis and Linguistic Dystrophy Rising Stars Robotization Error Detectives Caveats Professional Responsibility (Ethics) Obligations and Duties Useful Principles and Practice The Nuremberg Code Forensic Principles Institutional Review Boards Caveats Discussion Questions Smart Robots Flexible Workers The Unguarded Saw The Stairway Acceptable Defects Instinct Anger Fear Decision Support Problem Employees Aircraft Control The Zoo Pedagogy Surgical Errors Epidural Errors Averaging the Errors Building Evacuation Social Information Pollution Sea Spray Robotized Humans Energetics and Hardening Howitzer Misfire Safety Enhancement Aircraft Munitions Robotic Systems Reactive Chemicals Decisions The Tour Route Hole in the Ground Close Call Regional differences The 5% Rule One Keystroke From Danger Things Happen Stress and Mental Confusion Space Station Medical Mistakes Oil Refinery Shortcomings Unknown Probability of Catastrophic Events Attention Imitation Stress-Induced Alcoholism Cultural Norms Cues and Memory Retrieval Cognitive Memory Linear Programming Safe Exposure Levels Multiple Causation Attitude Matters References and Recommended Reading