Strategic communication in crisis management : lessons from the airline industry
- نوع فایل : کتاب
- زبان : انگلیسی
- مؤلف : Sally J Ray
- ناشر : Westport, Conn. : Quorum Books
- چاپ و سال / کشور: 1999
- شابک / ISBN : 9781567201536
Description
Contents Acknowledgments Introduction Part I Context 1 Context for Crisis: The Airline Industry 2 Organizational Crisis and Communication Part II Pre-Crisis Stage 3 Existing in a Perpetual Pre-Crisis Phase 4 Preparing for the Worst: Contingency Planning 5 Northwest Airlines Flight 255 6 American Airlines Flight 191 Part 111 Crisis Stage 7 Disaster Strikes! Confronting Crisis 8 Delta Airlines Flight 191 9 Trans World Airlines Flight 800 Part IV Post-Crisis Stage 10 Post-Crisis Investigation: The National Transportation Safety Board vii 1 9 13 31 43 55 75 95 117 135 159 Vi Contents 11 Pan American World Airways Flight 103 12 USAir Flight 427 13 ValuJet Flight 592 14 Lessons from the Airline Industry Selected Bibliography Index 183 205 219 24 1 25 1 25 3
